1. Return Period
You have 30 days from delivery to request a return. After this period, we are unable to process refunds or exchanges.

2. Eligibility Requirements
To qualify for a return:

• The item must be unused, unaltered, and in its original packaging.

• Proof of purchase (e.g., order confirmation) is required.

• Products showing signs of use, installation marks, or alteration are not eligible.

3. Non‑Returnable Items
The following are not eligible for return:

• Tools that have been used or show installation marks.

• Custom orders or products with non-standard finishes.

• Clearance or final‑sale items.

• Small consumables and replacement part kits.

4. Return Request Procedure
To start a return, email [email protected] with:

• Order number

• Product name and quantity

• Explanation of reason for return

We’ll reply with approval and a return authorization along with instructions.

5. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping proof of shipment until we confirm the item is received.

6. Inspection & Refunds
Once we receive and inspect the item:

• If approved, refunds are processed to the original payment method within 7–10 business days.

• Refunds will exclude any original shipping charges.

• If declined, we will notify you with an explanation via email.

7. Exchanges
Exchange requests for identical items are possible if stock is available. Contact us before returning to ensure proper handling.

8. Damaged or Defective Goods
If you receive a damaged or defective product:

• Email [email protected] immediately.

• Include photos and descriptions of the issue.

• We will discuss whether to replace the item, issue a refund, or offer an alternative resolution at no extra shipping cost to you.

9. Late or Missing Refunds
If a refund hasn’t been received after two weeks:

1. Check your bank or card provider—you may have processing hold-ups.

2. If there’s still no refund, email us at [email protected] with your order information for further investigation.

10. Gift Purchases
Gift recipients may return items within 30 days; eligible returns receive store credit rather than refund to the original buyer.

11. Need Assistance?
For any questions about returns, refunds, or product condition, contact [email protected]. Our team is committed to addressing your needs with clarity, professionalism, and care.